Last Updated: March 1, 2026
We collect information you provide directly: name, email, phone number, delivery address, and payment details when you create an account or place an order.
We automatically collect: device information, IP address, browser type, pages visited, and location data (with your permission) to improve our service and delivery accuracy.
For vendor partners, we collect business name, address, bank details, and tax information required for payouts.
To process and deliver your orders to the correct address.
To communicate order status, promotions, and service updates.
To improve our platform, personalize your experience, and provide customer support.
To process payments and payouts to vendor partners and delivery riders.
To comply with legal obligations and prevent fraud.
We share your delivery address and phone number with vendor partners and delivery riders to fulfill your order.
We do not sell your personal information to third parties.
We may share anonymized, aggregated data for analytics and business purposes.
We may disclose information when required by law or to protect our rights.
We use industry-standard encryption (SSL/TLS) to protect data in transit.
Payment information is processed securely and we do not store full card details.
We regularly review our security practices to ensure your data is protected.
You can access, update, or delete your personal information through your account settings.
You can opt out of marketing communications at any time.
For data deletion requests, contact us at support@delivero.pk.
For privacy-related questions, contact us at support@delivero.pk.