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Terms of Service

Last Updated: March 1, 2026

Acceptance of Terms

By accessing or using Delivero.pk, you agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use our platform.

We may update these terms from time to time. Continued use of the platform constitutes acceptance of updated terms.

Account Registration

You must create an account to place orders or register as a vendor/rider partner.

You are responsible for maintaining the confidentiality of your account credentials.

You must provide accurate and complete information during registration.

You must be at least 18 years old to create an account.

Orders and Payments

All orders are subject to vendor availability and delivery capacity.

Prices displayed on the platform are set by individual vendors and may change.

Payment is due at the time of order. Cash on Delivery is available for eligible orders.

Delivero charges a delivery fee and service fee which are displayed before checkout.

Vendor Partners

Vendors are independent businesses and are responsible for the quality and safety of their products.

Delivero provides the technology platform and delivery logistics.

Vendors agree to maintain accurate product listings, pricing, and availability.

Delivero charges a commission on orders processed through the platform.

Delivery

Estimated delivery times are approximate and may vary based on demand, weather, and traffic.

Delivery riders are independent contractors and must follow safety and service standards.

You must provide accurate delivery address and be available to receive your order.

Cancellations and Refunds

Orders can be cancelled before the vendor begins preparation.

Refunds for order issues are handled on a case-by-case basis.

See our Refund Policy for detailed information.

Limitation of Liability

Delivero.pk is a technology platform connecting customers with vendors and riders.

We are not liable for the quality of products provided by vendors.

Our total liability is limited to the amount of the order in question.

If you have questions about this policy, contact us at support@delivero.pk.

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