Build a complete commerce channel on WhatsApp — share your catalogue, accept orders, collect payments and coordinate delivery, all without customers needing to download a separate app.
Delivero's WhatsApp ordering system turns Pakistan's most-used messaging app into a complete commerce channel. Receive orders from WhatsApp, collect payments via JazzCash and EasyPaisa, send automatic tracking links and manage everything from one dashboard — without losing a single order in a chat thread again.
60 million Pakistanis are on WhatsApp. Meet your customers where they already are.
Over 60 million Pakistanis use WhatsApp daily. WhatsApp ordering removes the friction of downloading yet another app — customers just message you on a platform they already trust.
Send your full product catalogue as an interactive WhatsApp message. Customers browse, select items and place orders — no website visit required.
Stop managing orders from your personal WhatsApp. Every order received via WhatsApp lands in your Delivero dashboard alongside all other order channels — managed in one place.
Generate a payment link (JazzCash, EasyPaisa, card) and send it directly in the WhatsApp chat. Customer pays without leaving the conversation. Payment confirmed automatically in your dashboard.
Customers receive a tracking link via WhatsApp when their order is dispatched. They follow their rider live — no app needed. Fewer "where is my order?" messages for your team.
Order confirmations, preparation updates and delivery notifications are sent automatically via WhatsApp. Your team focuses on fulfilling orders, not sending manual messages.
Catalogue, payments, tracking, chatbots and analytics — structured WhatsApp ordering for Pakistan.
Your menu, shareable in seconds
Connect your Delivero menu to WhatsApp Business catalogue. Customers can browse your full product list inside WhatsApp, add items to a cart and send you an order — all without leaving the app. Catalogue updates on Delivero sync automatically to your WhatsApp business profile.
No more orders lost in personal chat
Every message that contains an order intent is detected and routed into your Delivero order dashboard. Your team manages it like any other order — accept, prepare, dispatch — without scrolling through chat history.
Collect payment without leaving WhatsApp
When an order is confirmed, generate a payment link with one click and send it to the customer in the WhatsApp chat. The link opens JazzCash, EasyPaisa or a card payment form. Payment confirmation is automatic — no manual checking of screenshots required.
Handle the most common questions automatically
Configure automatic WhatsApp replies for menu requests, delivery time queries and order status questions. Customers get instant answers outside your operating hours. Complex queries are escalated to a human staff member with full conversation context visible.
Every delivery tracked without a separate app
When a rider is assigned, a live tracking link is automatically sent to the customer on WhatsApp. The link opens a real-time map in their browser — no app download. Customers see their rider approaching in real time and your "where is my order" messages drop dramatically.
Measure your WhatsApp commerce performance
Track how many orders come through WhatsApp vs app vs web. See your WhatsApp conversation volume, order conversion rate, average order value from WhatsApp customers and most popular items ordered through the channel. Use the data to decide where to promote your WhatsApp number.
From customer message to delivered order — five steps, fully automated.
Add your Delivero WhatsApp ordering link to your social media, storefront, packaging and Google Business profile.
Customer messages you on WhatsApp. They browse your catalogue or describe what they want. The order is detected automatically.
You confirm the order in your dashboard, send a payment link and the customer pays in seconds within WhatsApp.
Assign a rider and a live tracking link is automatically sent to the customer on WhatsApp. No manual messaging.
After delivery, send an automated follow-up on WhatsApp asking for a review. Build your reputation without extra effort.
From home bakers to chain restaurants — WhatsApp is Pakistan's ordering channel of choice.
Accept WhatsApp orders alongside your Delivero listing — the channel regulars prefer.
The most natural fit — home bakers already take orders on WhatsApp. Now manage them properly.
Customers share prescriptions and request medicines — structured ordering on the channel they already use.
Daily orders, regular customers — WhatsApp commerce makes repeat ordering seamless.
Share lookbooks, take custom orders and process payments without a separate ecommerce site.
Any neighbourhood store can take WhatsApp orders and deliver locally — no app required.
Bulk orders, invoicing and delivery coordination for corporate clients who prefer WhatsApp communication.
Structure, payments, tracking and analytics — everything missing from personal WhatsApp ordering.
Get StartedWhy Delivero's WhatsApp ordering system beats managing orders from your personal phone.
| Feature | Delivero WhatsApp | Personal WhatsApp | WhatsApp Business Only |
|---|---|---|---|
| Centralised order inbox | ✓ Dashboard | ✗ Lost in chat | Limited |
| Payment link generation | ✓ One click | ✗ Manual | ✗ Not included |
| Live delivery tracking | ✓ Auto-sent link | ✗ Manual update | ✗ Not included |
| Auto order confirmation | ✓ Automated | ✗ Manual typing | Basic templates |
| Catalogue integration | ✓ Synced with Delivero | ✗ Not available | Manual catalogue |
| Analytics | ✓ Channel analytics | ✗ None | Basic message stats |
| Multi-channel unified view | ✓ App + web + WhatsApp | ✗ WhatsApp only | ✗ WhatsApp only |
| Rider dispatch | ✓ Fleet integrated | Manual coordination | Manual coordination |
Real results from businesses using Delivero's WhatsApp ordering system.
Everything businesses ask about WhatsApp ordering on Delivero.
A WhatsApp ordering system is software that structures and manages orders received via WhatsApp — routing them into a proper order management dashboard, enabling payment collection, automating confirmations and sending live tracking links. Delivero connects WhatsApp Business to its full commerce and delivery platform.
No. That is the biggest advantage. Customers use WhatsApp, which they already have installed. They browse your catalogue, place an order and receive tracking links — all within WhatsApp. Zero friction, zero new downloads required.
When you confirm an order, you generate a payment link from your Delivero dashboard with one click. The link is sent to the customer in the WhatsApp chat. It opens a payment page supporting JazzCash, EasyPaisa, credit/debit card and bank transfer. Payment confirmation comes to you automatically.
WhatsApp Business API is an official WhatsApp integration that enables automated messages, catalogue sharing and high-volume messaging. Delivero's full WhatsApp commerce integration uses the API. A basic WhatsApp Business app is sufficient for getting started and trying the ordering flow.
Yes — that's the core value. WhatsApp orders appear in the same Delivero dashboard as orders from the app and your branded web page. Your team doesn't need separate workflows for different channels; everything is managed in one inbox.
When a rider is assigned to a WhatsApp order, Delivero automatically sends a message to the customer with a tracking link. Clicking the link opens a browser-based live map showing the rider's real-time location. No app download required.
Very much so. Patients commonly message pharmacies on WhatsApp to request medicines and upload prescriptions. Delivero's WhatsApp ordering system routes these messages into the pharmacy's order management workflow — including prescription review, preparation and delivery dispatch.
Yes. Delivero's system is designed for high-volume WhatsApp ordering. Orders are auto-detected and queued, payment links are generated in one click and tracking links are sent automatically on dispatch. The bottleneck becomes your kitchen or picking speed, not your ability to manage messages.
Businesses with existing WhatsApp customer relationships — home bakers, neighbourhood restaurants, pharmacies, tiffin services, fresh produce sellers and boutiques. Also businesses targeting older demographics who are less comfortable with apps but very comfortable with WhatsApp.
Add it to your packaging, display it on your storefront window, share it in your Instagram/Facebook bio, add it to your Google Business profile and mention it when serving walk-in customers. Delivero provides a shareable link format (wa.me/...) that opens a WhatsApp conversation directly.
Delivero's WhatsApp ordering system works for businesses in every major city in Pakistan.
Join businesses across Pakistan using Delivero's WhatsApp ordering system to structure their orders, collect payments and deliver on time.