Riders · Zones · COD · Performance · Dispatch

Delivery Management Software for Pakistan

Manage your entire delivery operation from one platform — riders, zones, COD tracking, attendance, performance metrics and real-time dispatch — built for Pakistani courier and logistics companies.

High-volumeDelivery operations supported
12+Cities covered
100%Cloud-based, no install
Made for🇵🇰 Pakistan
Rider Operations Dashboard
84Active riders
₨320KCOD collected
96%On-time rate
3Zones active
Rider Ali — Zone A · 12 deliveries On duty
Rider Rashid — Zone B · 8 deliveries On duty
Rider Ahmed — COD ₨4,200 Depositing

Delivero's delivery management platform gives Pakistani courier companies and logistics businesses complete operational control — real-time rider tracking, COD accountability, zone management, GPS attendance and per-rider performance analytics — all from one platform built for how delivery operations actually work in Pakistan.

Why delivery companies across Pakistan use Delivero

From 5-rider restaurant fleets to 500-rider courier operations — the platform that handles Pakistan's delivery management challenges.

Know exactly where every rider is

Real-time GPS tracking for every rider on shift. No more WhatsApp voice notes saying "I'm almost there." Dispatchers see the whole fleet on one map and assign the nearest available rider instantly.

COD accountability from pickup to handoff

Track cash-on-delivery amounts from the moment a rider picks up to the moment they deposit. Discrepancies are flagged automatically — no more end-of-day cash disputes.

Digital attendance and shift management

Riders clock in and out from their phone via GPS-verified attendance. Manage shifts, breaks and overtime digitally — your HR team gets clean data, not manual registers.

Zone management that scales

Define delivery zones per rider or team. Assign orders by zone automatically, monitor coverage gaps and rebalance when demand shifts — without micromanaging every assignment.

Performance metrics per rider

See deliveries completed, failed attempts, on-time rate, customer ratings and COD accuracy per rider. Data-driven performance reviews replace gut-feel decisions.

Digital rider documents, always current

Store CNIC, driving licence, bike registration and insurance documents digitally. Get expiry alerts before a rider becomes non-compliant — no more discovering expired licences after an incident.

Ready to take control of your delivery operation?

See how Delivero manages riders, COD, zones and performance for Pakistani delivery businesses.

Request a Free Demo

Everything you need to run a delivery operation

Rider management, zone configuration, COD tracking, attendance and analytics — one platform.

Operations Dashboard

Your delivery operation at a glance

See live order volumes, active riders, pending assignments, in-transit deliveries, completed count and failed attempts — all on one screen. Dispatchers make faster decisions with full visibility. Managers spot bottlenecks in real time instead of discovering them in end-of-day reports.

  • Live orders, riders and delivery status on one screen
  • Completion rate, SLA compliance and failure alerts
  • Multi-branch and multi-city consolidated view

Rider Onboarding & Document Management

Compliant, paperless rider onboarding

Riders submit their own documents via mobile — CNIC, licence, bike registration and insurance photos — directly into the platform. Operations teams verify digitally and approve the rider. Document expiry dates are tracked and alerts fire automatically before anything lapses.

  • Mobile document submission by riders
  • Digital verification and approval workflow
  • Automatic expiry alerts for CNIC, licence and insurance

Zone & Assignment Management

Right rider, right zone, every time

Draw delivery zones on a map and assign riders to zones. New orders are auto-routed to the nearest available in-zone rider. Dispatchers can override, reassign and balance workloads manually when needed. Zone coverage heatmaps show you where demand exceeds supply.

  • Polygon-based zone definition on a live map
  • Auto-assignment to nearest in-zone rider
  • Coverage heatmap and demand vs capacity view

COD Tracking & Reconciliation

Track every rupee from pickup to deposit

Every COD order shows the expected cash amount. Riders confirm receipt, the system tracks it through delivery, and flags any discrepancy at deposit time. Daily COD reconciliation reports give managers full cash accountability without manual counting at end of shift.

  • Per-order COD tracking from pickup to deposit
  • Discrepancy flagging with alert to supervisor
  • Daily reconciliation report per rider

Attendance, Shifts & Payroll Data

Digital workforce admin that actually works

GPS-verified clock-in and clock-out from the rider app. Set shift windows, manage breaks and track overtime automatically. At month-end, payroll-ready data exports in minutes — no manual register reconciliation, no disputes about hours worked.

  • GPS-verified clock-in / clock-out from rider app
  • Shift management with overtime tracking
  • Payroll-ready export for HR and finance

Rider Performance Analytics

Data to run a merit-based delivery team

Every rider gets a performance dashboard — daily deliveries, on-time rate, failed attempts with reasons, customer ratings and COD accuracy. Managers see team-level benchmarks and individual rankings. Use the data for incentives, coaching and decisions about expanding or contracting your rider count.

  • Per-rider KPI dashboard (deliveries, on-time, rating, COD)
  • Team benchmark and individual ranking
  • Incentive scheme tracking and payout calculation

How delivery management works on Delivero

Onboard, zone, assign, deliver, review — five steps to a fully managed operation.

1

Onboard your riders

Riders submit documents and complete onboarding via mobile. Operations team verifies and approves — all digital, no paper.

2

Define zones and shifts

Draw delivery zones, assign riders to zones and set shift windows. The system handles auto-assignment from there.

3

Orders assigned automatically

New orders are routed to the nearest available in-zone rider instantly. Dispatchers monitor and override when needed.

4

Riders deliver with tracking

Riders navigate, update status and collect COD via the app. Every action is timestamped and GPS-stamped.

5

Review performance daily

End-of-day dashboards show completions, failures, COD collected and rider rankings. Reconciliation is automatic.

Built for every delivery business in Pakistan

Courier companies, restaurant chains, pharmacies, eCommerce — the platform scales to your operation.

Courier Companies

Manage fleets of riders across multiple cities with zone management, COD tracking and performance dashboards.

Restaurant Chains

Manage your own delivery riders across branches — zones, shifts, COD and customer ratings all in one place.

Pharmacy Delivery Services

Track every rider delivering prescriptions and COD medicines with full digital accountability.

eCommerce & Quick Commerce

High-volume delivery operations with intelligent zone coverage, SLA tracking and failed-delivery management.

Enterprise Logistics

Large-scale delivery operations across Pakistan with multi-city, multi-team management from one account.

Grocery & Dark Stores

Slot-based delivery rider management with heatmaps showing demand vs coverage for each time window.

B2B Delivery Operations

Document delivery, sample logistics and inter-office dispatch with digital confirmation at every stop.

Why Delivero beats WhatsApp groups and manual dispatching

Real-time visibility, COD accountability and rider performance data — built for Pakistan's delivery reality.

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  • Pakistan-specific rider challenges solved — COD tracking, CNIC-based onboarding, JazzCash payout integration and Urdu-speaking support team are all built for how Pakistani delivery operations actually work.
  • One platform for dispatch AND workforce — most tools do one or the other. Delivero manages order assignment, rider tracking, COD reconciliation and HR data in the same system.
  • Battle-tested at scale — Delivero's delivery management system supports high-volume daily operations across 12 Pakistani cities. You're using infrastructure proven in production.
  • Mobile-first for riders — your riders don't need a laptop. The rider app works on any Android phone, even in low-connectivity areas, and syncs when connection restores.

Delivero vs WhatsApp/Manual vs Generic Delivery Software

See why delivery companies switch from WhatsApp groups and manual dispatch to Delivero.

FeatureDeliveroWhatsApp / ManualGeneric Delivery SaaS
Real-time rider GPS✓ Live mapPhone call / voice noteBasic only
COD tracking & reconciliation✓ Fully automated✗ Manual end-of-dayLimited
Zone-based auto-assignment✓ Intelligent routing✗ Dispatcher decidesBasic
GPS attendance✓ Verified clock-in/out✗ Manual registerRarely included
Rider document management✓ Digital with alerts✗ Paper filesRarely included
Performance dashboards✓ Per-rider KPIs✗ NoneBasic
Pakistan payments (JazzCash)✓ IntegratedManualRarely supported
Setup time< 48 hoursImmediate (but limited)2–4 weeks

What delivery companies say

Real results from Pakistani delivery operations using Delivero.

Frequently asked questions

Everything delivery companies ask about Delivero's management platform.

What is delivery management software?

Delivery management software is a platform that digitises and automates the operational side of running a delivery team — rider assignment, GPS tracking, COD tracking, attendance, zone management and performance analytics. Delivero's platform is built specifically for Pakistani delivery businesses, covering everything from a 5-rider restaurant fleet to a 500-rider courier operation.

How does COD tracking work?

When an order with cash-on-delivery payment is assigned to a rider, the expected cash amount is logged in the system. The rider confirms collection in the app on delivery. At the end of the shift, the system compares expected vs reported COD per rider and flags any discrepancy for supervisor review. Daily reconciliation reports are auto-generated.

Can I manage riders across multiple cities?

Yes. Delivero's delivery management platform supports multi-city operations from one account. Each city has its own zones, rider pool and dashboards. You can view consolidated reports across all cities or drill down to individual city or branch performance.

How does GPS attendance work?

Riders use the Delivero rider app to clock in at the start of their shift. The app captures their GPS location at clock-in. If the location is outside your defined depot or starting zone, the system flags it. Clock-out works the same way. This data feeds into the attendance records for payroll.

What documents can I store for each rider?

CNIC (with expiry tracking), driving licence (category and expiry), vehicle registration, third-party insurance, any medical certifications and your own internal documents (employment contract, training certificates). The system alerts you 30 days before any document expires.

How are orders assigned to riders?

Orders can be auto-assigned to the nearest available in-zone rider, manually assigned by a dispatcher, or split between both modes. You set the assignment logic. Dispatchers can always override the automatic assignment and reassign orders when circumstances change.

Does Delivero work for both motorcycle and car-based delivery fleets?

Yes. You can define vehicle types per rider and filter assignments by vehicle type. For example, large grocery orders can be restricted to car riders; small food orders to motorcycle riders. The zone and assignment logic handles both fleet types simultaneously.

Can I integrate Delivero with my existing order management system?

Yes. Delivero provides an API for order ingestion — your existing ecommerce platform, ERP or order management system can push orders directly into Delivero for rider assignment and tracking. Contact our team to discuss your specific integration.

How quickly can we go live?

Most operations are live within 48 hours. The process involves creating your company account, defining your delivery zones, inviting riders to download the app and configuring your shift schedules. Our onboarding team guides you through setup via WhatsApp.

Is the rider app available in Urdu?

The rider app supports both English and Urdu interface. For operations with riders who are more comfortable in Urdu, the app can be set to Urdu by default. Notifications and alerts are also configurable in either language.

Delivery Management Software by City

City-specific information for delivery operations across Pakistan.

Take control of your delivery operation

Book a free demo and see how Delivero's delivery management platform works for your operation size and city.

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