Every delivery needs proof. Delivero captures photo, digital signature and OTP verification at the point of handoff — giving you irrefutable evidence for every completed delivery and eliminating dispute costs.
Delivero's proof of delivery software creates an irrefutable evidence trail for every delivery — photo capture, digital signature, OTP verification and GPS-stamped timestamps — stored digitally, searchable in seconds and legally defensible. Delivery disputes cost Pakistani businesses millions annually. POD ends them.
Photo evidence, digital signatures, OTP verification and GPS proof — every delivery protected.
Riders photograph the handoff — package at the door, item in the customer's hands, or proof of safe placement. Timestamped and GPS-stamped photos are attached to the order record instantly.
Customers sign directly on the rider's phone screen. The digital signature, timestamp and GPS coordinates are captured and stored — creating a record courts and insurance companies accept.
The customer receives a one-time password via SMS. They share it with the rider at handoff. The OTP is entered in the app and the delivery is confirmed only when it matches. No OTP = no delivery marked as complete.
Every delivery record includes the exact GPS coordinates of where the handoff occurred. For deliveries claimed as failed, you can prove the rider was at the correct address — or identify when they weren't.
The exact time of every delivery attempt — successful and failed — is logged automatically by the system. No manual entry, no rider error. Timestamps are used to prove SLA compliance and resolve "late delivery" disputes.
Every POD — photo, signature, OTP record, GPS stamp — is stored digitally and searchable by order number, customer, date or rider. Retrieve evidence for a dispute in 10 seconds, not 10 days.
Photo, digital signature, OTP, GPS and timestamps — the complete proof of delivery stack.
Visual proof that delivery happened
Riders capture a delivery photo as part of completing the order in the app. The photo is automatically compressed, uploaded and attached to the order record. For high-value or fragile items, you can require multiple photos — before handoff (package condition) and at handoff (customer receiving). All photos are timestamped and GPS-stamped at capture.
Customer signs on the rider's screen
The Delivero rider app presents a signature canvas on the phone screen. The customer draws their signature with their finger. The signed image, timestamp, GPS coordinates and customer name are recorded together in the delivery evidence file. Digital signatures meet evidentiary standards for insurance claims and commercial disputes.
The gold standard for COD and high-value delivery
When an order is created, a one-time password is sent to the customer's registered mobile number via SMS. At delivery, the customer shares the OTP with the rider. The rider enters it in the app — only then is the delivery confirmed as complete. For COD orders, payment collection is also tied to OTP confirmation.
Delivery location proven to the metre
Every delivery event — arrival at location, handoff, photo capture — is logged with the rider's GPS coordinates and an accurate timestamp from the server (not the rider's phone, which can be altered). For failed delivery attempts, the same GPS logging shows whether the rider was at the correct address.
Every delivery record searchable in seconds
The full delivery evidence package — photo, signature image, OTP confirmation log, GPS record, timestamps — is stored against the order and searchable by any parameter: order number, customer name, rider, date, city or status. Retrieve evidence for a customer dispute or compliance audit in under 10 seconds.
Document what went wrong, accurately
When a delivery cannot be completed, riders select a failure reason from a configurable list — customer not home, address not found, customer refused, phone unreachable. A photo of the location is required. The GPS and timestamp prove the rider was there. Customers are notified automatically and a re-delivery or return is triggered.
Dispatch, arrive, capture, confirm, retrieve — five steps to dispute-proof deliveries.
Rider receives the order in the app. For OTP-verified deliveries, an SMS is automatically sent to the customer.
GPS records the rider at the delivery location. App prompts the completion workflow.
Rider captures delivery photo. Customer provides OTP or signature. All evidence recorded with GPS and timestamp.
System marks delivery complete. Evidence is uploaded instantly and attached to the order record.
Full POD package is searchable immediately. Disputes are resolved with evidence in seconds, not days.
Any business that delivers high-value goods, collects COD or faces customer disputes.
Eliminate false claims, document every delivery and give clients auditable proof for every shipment.
Reduce chargebacks and false non-delivery claims with photo and signature evidence at handoff.
Document controlled medication handoffs with signature verification — compliance records built automatically.
OTP verification for COD deliveries eliminates fake delivery fraud and ensures cash is collected legitimately.
Signature confirmation for document delivery, equipment handoff and inter-company transfers.
Signature and OTP confirmation for KYC documents, credit cards, cheque books and financial instruments.
Legally admissible evidence for official document service, warrant delivery and registered correspondence.
Tamper-resistant evidence, instant retrieval and COD fraud prevention — built for Pakistani delivery operations.
Book a DemoSee why digital POD eliminates costs that paper and no-verification approaches cannot.
| Feature | Delivero | Paper Signature / Manual | No Verification |
|---|---|---|---|
| Photo evidence at delivery | ✓ Auto-captured with GPS | ✗ None | ✗ None |
| Customer signature | ✓ Digital, GPS-stamped | Paper slip (loseable) | ✗ None |
| OTP delivery confirmation | ✓ SMS-based, tamper-proof | ✗ Not available | ✗ None |
| GPS proof of location | ✓ Every delivery | ✗ None | ✗ None |
| Searchable evidence archive | ✓ Instant retrieval | ✗ Physical filing | ✗ None |
| Failed delivery documentation | ✓ Photo + reason code + GPS | ✗ Rider's word only | ✗ None |
| Dispute resolution speed | < 10 seconds with evidence | Days (find the paper) | Cannot resolve |
| COD fraud prevention | ✓ OTP-locked collection | Partial (paper check) | ✗ None |
Real results from Pakistani businesses using Delivero's proof of delivery system.
Everything about Delivero's proof of delivery software for Pakistan.
Proof of delivery software captures verifiable evidence at the moment a delivery is completed — photos, digital signatures, OTP confirmation and GPS coordinates. This evidence is stored digitally, time-stamped and immediately accessible. It eliminates delivery disputes, prevents fraud and creates an audit-ready delivery record.
When an order is dispatched, an OTP is sent to the customer's registered mobile number via SMS. At the door, the customer shares the OTP with the rider. The rider enters it in the Delivero app — the delivery is only confirmed as complete when the OTP matches. For COD orders, payment collection is also only possible after OTP confirmation.
Pakistan's Electronic Transactions Ordinance 2002 gives legal recognition to electronic signatures when they can be authenticated. Delivero's digital signature captures the signature image with a server-side timestamp, GPS coordinates and the signing party's name — creating a record that meets evidentiary standards for insurance claims and commercial disputes. For formal legal proceedings, consult your legal counsel.
If a customer refuses to complete verification, the rider can document a failed delivery with a refusal reason code, a photo of the customer at the door (if possible) and GPS evidence of the rider's presence. The order is escalated to the operations team. For COD orders, the package is returned with this evidence attached.
Yes. You can configure verification requirements by order type, order value or customer segment. For example: all COD orders require OTP; all high-value orders require both photo and signature; standard low-value orders require photo only. The system enforces these rules automatically per order.
By default, POD evidence is retained for 24 months. For businesses with longer compliance requirements, extended retention periods are available. All evidence is stored encrypted in the cloud and is accessible throughout the retention period.
Yes. Search by order number, customer name, rider name, date range or city. The full evidence package — photo, signature, OTP confirmation log, GPS record — is returned in under 3 seconds. Download as a PDF for sharing with customers, insurers or legal advisors.
Yes. When a delivery attempt fails, riders are required to complete a failed delivery workflow — select a reason code, capture a photo of the location and confirm GPS. This creates irrefutable evidence that the rider attempted delivery, was at the correct address and the failure was not due to rider negligence.
The Delivero rider app captures all evidence locally (photo, signature, GPS, OTP) even without internet connectivity. When connectivity is restored, the evidence is uploaded to the cloud automatically. The delivery record is always complete, regardless of temporary connectivity gaps.
Yes. POD data is available via Delivero's API, enabling integration with your order management system, ERP or customer portal. Your customers can view their delivery evidence directly in your branded customer portal if you build the integration.
Book a free demo and see how Delivero's POD system creates irrefutable evidence for every delivery your team makes.