Easy Returns · Reverse Logistics · Refunds

Returns & Reverse Logistics in Pakistan

Hassle-free returns for customers. Efficient reverse logistics for businesses. We handle it all.

What's Included

Professional delivery solutions built for Pakistan

Easy Customer Returns

Customers request a return on Delivero.pk and a rider picks up the item from their door.

Fast Refund Processing

Refunds processed within 3–5 working days of receiving the returned item.

Return Packaging

We provide return packaging for fragile or special items when needed.

Returns Dashboard

Businesses track all returns in one dashboard. Real-time status, reports, and reconciliation.

Quality Inspection

Returned items are inspected at our hub. Condition reports sent to sellers automatically.

Re-Inventory Management

Sellable returned items are re-stocked in our system. Damaged items are flagged for disposal or repair.

Pakistan's Most Trusted Delivery Platform

Delivering for businesses and individuals across Pakistan since 2023.

How It Works

01

Request Return

Customer or seller submits a return request on Delivero.pk with reason.

02

Rider Assigned

A rider is dispatched to collect the item from the customer's location.

03

Quality Inspection

Item is inspected at our hub. Photos and condition report generated.

04

Refund or Re-stock

Refund is processed for customer or item is re-stocked for the seller.

Frequently Asked Questions

Go to My Orders in your account, select the order, and click "Return Item". We will arrange the pickup with you.

Refunds follow our Refund Policy once the returned item has been received and checked.

For defective or wrong items, return shipping is free. For change of mind returns, a small return fee applies.

Yes. Sellers can configure custom return policies (7-day, 14-day, etc.) in their seller dashboard.

Report it to our support team with photos and your order number, and we will resolve it under our Refund Policy.